Each Williams Jewelers shipment is fully insured and will require a signature upon delivery. Since a signature is required, orders may be delivered to your place of work or another more convenient destination. In order to protect our clients against fraud, these alternate addresses need to be confirmed with your credit card or financing institution. To help expedite your order, simply call your issuing bank and provide them with your alternate address.
Williams Jewelers offers FedEx shipping within the United States. In order for certain items to be shipped beyond Colorado we may request you complete your purchase via wire transfer. If this is necessary for the item you have chosen, we will contact you with further instructions and your originally selected payment method will not be charged. At this time we are unable to ship internationally.
We require a signature for delivery.
You will receive a purchase confirmation via e-mail once your credit card information has been verified and authenticated. You can expect our in-stock items to ship the same or next day. Special orders require additional time for processing and cannot ship same day. You can expect your special order to arrive on average 4 to 6 weeks. (Subject to change)
Simply call (303) 761-9700 to obtain the RA# and then securely package your item(s). Ship your item to the following address: WJ: 5095 S Broadway, Englewood CO 80113
(Please do not put Williams Jewelers on the package.)
If you are not completely satisfied —for any reason —you may receive a full refund within 14 days of purchase date, as long as the merchandise is in its original condition and has not been worked on by any other jeweler outside of Williams Jewelers. You may also exchange the merchandise for full credit towards another purchase. *Special orders are not refundable.
Contact our Customer Service department at 303-761-9700. Advise the representative that you wish to return your order. Once you receive your Return Authorization Number (RA#), place your item in its original box and include everything that was included when you received it. Carefully and securely package it and take it to the nearest Post Office. Insure your item for its full retail value, and simply mail it back to us registered mail. All refunds will be processed within two weeks and issued in the same payment method as the original purchase. Bank wires will be refunded by company check. IMPORTANT: Please do not ship any package to Williams Jewelers without first obtaining a valid RA#, and insuring it for the total retail value. Please call (303) 761-9700 to obtain an RA #.
The only exception to our return policy is for items that are custom made for the wearer, which is known as a "Special Order." Such items include eternity bands and designer mountings. A Special Order is any item not currently "in stock" that is ordered per your request.
If you are not completely satisfied - for any reason - you may receive a full refund within 14 days of purchase date, as long as the merchandise is in its original condition and has not been worked on by any other jeweler outside of Williams Jewelers. You may also exchange the merchandise for full credit towards another purchase.
For online purchases, Williams Jewelers accepts returns 14 days from the date of delivery. Before sending the item back, you must obtain a pre-approved Refund Authorization number (RA#) and include this number with your item.
To begin the process, please call 303-761-9700 to obtain authorization for your package, as returns will not be accepted without them. After obtaining the RA #, securely package and ship the item back to us. Please address the package to: