JOB DESCRIPTION:

Responsible for serving as the primary coordinator and contact between sales, customers, goldsmiths, watch repair and vendors, ensuring all customer information is communicated accurately and in a timely manner. Responsible for watches and jewelry in need of repair. Remains in constant communication with customers, keeping them updated on the status of repairs. Interacts with customers in a manner which creates a feeling of the Williams Experience.

ESSENTIAL DUTIES:

• Receives jewelry items needing repair from customers.
• Enters estimates into computer system.
• Timely notification to customers of estimates
• Regularly communicates by phone, text, email or in person with customers, vendors and other store personnel as to the status and charges associated with jewelry repair items.
• Listens to customer concerns, complaints or problems and takes appropriate action to relieve or eliminate the issue and when necessary involves management.
• Notifies customer of any delays for any reason regarding completion date

QUALIFICATIONS:

• Ability to problem solve
• Detailed and organized
• Excellent follow-up
• Exceptional interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Excellent oral and written communication skills.
• Proven ability to provide outstanding customer service.

EXPERIENCE:

• Previous jewelry industry experience required.

For immediate consideration, please submit your resume.

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?

Preferred response: Yes

Experience:

• Customer Service: 2 years (Required)
• Retail Jewelry: 2 years (Required)

Work Location: In person

JOB DESCRIPTION:

Responsible for processing special orders, processing memo to show and long-term memo jewelry inventory, processing RTV’s (Return to Vendor) including communications and notifications with vendor and team members, quality control of inventory, and serves as backup to inventory specialist for inventory entry and reporting. This position requires a person with very high attention to detail, organization. Some jewelry experience preferred.

ESSENTIAL DUTIES:

• Quality Control of all inventory
• Purchase Order Entries
• Inventory Analysis
• Inventory entry
• Inventory photography
• Mail processing, both incoming and outgoing shipments.
• Trunk Show Processing
• Process Customer Returns
• Process RTV’s – Including pulling stock/finding stock, daily verification with team members, producing weekly returns report
• Backup to Inventory Specialist
• Answering Phones

QUALIFICATIONS:

• Has knowledge of commonly used inventory and quality control concepts, practices, principles and procedures
• Very detailed oriented and organized
• Ability to problem solve
• Excellent follow-up
• Exceptional interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Excellent oral and written communication skills.
• Proven ability to provide outstanding customer service
• Ability to show sensitivity to confidential matters
• Proven ability to take initiative and meet deadlines

EXPERIENCE:

• Previous jewelry industry experience preferred, but not required.
• Knowledge of MS Office, Multi-line phone, Familiarity with Point of Sales and Inventory Programs
• Previous experience with Photoshop for Photography editing

For immediate consideration, please submit your resume.

Job Types: Full-time, Part-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift

Experience:

• relevant: 1 year (Preferred)
• Inventory Coordination: 1 year (Preferred)

Work Location: In person